Work at Canopy
Join our distributed workforce from wherever you are.
Apply for Canopy's Head of Customer Success Role
Apply for Canopy's Customer Support & Training Specialist - AU Role
Apply for Canopy's Customer Support & Training Specialist - UK Role
Apply for Canopy's Customer Support & Training Specialist Role
Apply for Canopy's Technical Project Manager Role
Approximate Salary: $2,500 / ₹2,05,740 per month
Apply for Canopy's Principal Software Engineer/Architect Role
Apply for Canopy's Senior DevOps Engineer Role
Apply for Canopy's Senior Cloud Engineer Role
Apply for Canopy's Senior Data Engineer Role
Apply for Canopy's Client Experience Consultant Role
Available Roles
We don't have any job postings at the moment, but we're always looking for talented people to join our Foresters team. Check back regularly for new openings, or email your inquiries to contact@canopyco.io.
Who We’re Looking For
What You'll Do
- Build strong relationships: Engage with existing and potential customers, as well as key industry influencers, to understand their unique needs and challenges.
- Master product knowledge: Develop a deep understanding of Canopy's software capabilities, features, and benefits, and stay up-to-date on industry trends and best practices.
- Deliver compelling product demonstrations: Conduct effective product demonstrations to showcase the value proposition of Canopy's software and address specific customer requirements.
- Collaborate with cross-functional teams: Work closely with sales, marketing, and product teams to align on messaging, positioning, and go-to-market strategies.
- Provide technical guidance: Offer technical expertise and support to customers, partners, and internal teams, helping them to maximize the value of Canopy's solutions.
- Identify and pursue new opportunities: Proactively seek out new business opportunities and identify potential upsell and cross-sell scenarios.
- Collect and analyze customer feedback: Gather insights from customer interactions to inform product development, improve customer satisfaction, and identify areas for process optimization.
- Contribute to sales enablement: Develop and deliver sales enablement materials, such as presentations, demos, and case studies, to empower the sales team.
Your Qualifications
- Proven track record in customer-facing roles.
- Strong technical aptitude and ability to quickly grasp complex concepts.
- Excellent communication and presentation skills, both verbal and written.
- Clear understanding of business drivers and decision making.
- Experience in delivering effective product demonstrations and presentations.
- Strong problem-solving and analytical skills
- Ability to build strong relationships with customers and internal stakeholders
- Self-motivated and results-oriented
- Highly organized, thorough, and efficient.
- Ability to prioritize tasks and manage tight deadlines.
- Comfortable working within a fast-paced, entrepreneurial, “roll up your sleeves” environment.
- Team player with a customer service mentality and strong interpersonal, communication (oral and written), and presentation skills.
- Able to work independently.
- Good interpersonal skills.
Who We’re Looking For
What You'll Do
- Proactively provide customer training/coaching to help clients find success in the Canopy platform.
- Assist in preparing documentation and training materials on an as-needed basis, under the direction of the Vice President of Customer Success.
- Respond to customer support tickets in a timely manner and in accordance with Canopy’s Customer Support Policy.
- Communicate directly with DevOps and Product Development staff to coordinate resolution of customer issues.
Your Qualifications
- Ability to learn new technology.
- Team player with a customer service mentality and strong interpersonal, communication (oral and written), and presentation skills.
- Highly organized, thorough, and efficient.
- Ability to work independently to prioritize tasks and manage tight deadlines.
- Comfortable working within a fast-paced, entrepreneurial, “roll up your sleeves” environment.
- Availability during core hours of 9:00 a.m. to 5:00 p.m. ET.
- Flexibility to provide on-call coverage 2 weekends a month
- Private work environment with stable, high speed internet.
- Experience with Google Suite and proficiency in MS Excel are preferred.
Join the Leaders in Data Breach Response Software
We are 🌳🌳🌳Canopy, the creators of industry-leading incident response data mining software powered by AI. When there’s a cybersecurity incident, our flagship Data Breach Response software makes it possible to quickly find out if personal info was compromised. It’s the first and only software of its kind, so we’re defining the entire industry as we grow.
We’re a fully distributed workforce. The name “Canopy” reflects our love for nature and the broader environment, and our team of Foresters is made up of talented, creative, and enthusiastic people from all over. You don’t have to enjoy exploring the great outdoors to work at Canopy — though many of us certainly do! — as long as you share our common goal: to leave the world better than we found it.
Working at Canopy Has Its Perks
Competitive Compensation
Including 401K employer match that vests immediately
Healthcare Benefits
Medical, dental, vision, HSA, One Medical membership, and more
Remote Workforce
Ability to work from anywhere in the United States
Flexible Vacation & PTO
Providing a healthy work/life balance
Above benefits apply to U.S. employees and may vary for international employees. Canopy Software, Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.